Banking Associate (20 Hours Weekly) - Bird Pointe
About The Position
The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The Banking Associate will perform a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. They will deliver end-to-end advice by building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. Utilizing TD's systems and tools, they will engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. They will understand customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. The role involves accurately completing everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert. The Banking Associate will service customers on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking. They will connect with customers, provide financial advice, and deepen relationships through lead management activities, including the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.
Requirements
- High school diploma or GED
- 1 year experience working with customers in any capacity (volunteering, education, military experience preferred)
- Demonstrated Customer Service skills preferred
- Ability to work during operating hours to include evenings, weekends and holidays as scheduled
- Teller experience preferred
- Required to complete Teller training and part 1 of platform training upon hire
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License preferred
- Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
- Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
- Decisions & processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cash checks, reorder a debit card, or updating address
- Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents
- Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
- Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
- Follows policy and procedure for Customer Authentication
- Acts as Dual Control agent when required
- Follows all required open/close procedures
Nice To Haves
- Volunteering, education, military experience preferred
- Demonstrated Customer Service skills preferred
- Teller experience preferred
- Notary License preferred
Responsibilities
- Processing customer transactions
- Opening new accounts
- Educating customers on all banking products and services
- Delivering end-to-end advice to customers
- Utilizing TD's systems and tools to engage with Customers to acquire and deepen relationships
- Identifying customer financial needs to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner
- Accurately completing everyday banking transactions
- Servicing customers on the teller line and platform
- Opening/closing personal deposit accounts
- Handling everyday bank transactions
- Resolving debit card/credit card issues
- Managing Regulation E, mobile and on-line (digital) banking
- Connecting with customers and providing financial advice
- Deepening relationships through lead management activities
- Creating & managing self-generated leads
- Managing received partner/retail to retail referral leads or campaign leads
- Conducting customer outreach (outbound calls, relay SMS)
- Setting and/or hosting appointments
- Prioritizing leads
- Consistently providing legendary customer service
- Establishing and nurturing customer relationships
- Managing wait times by scheduling, rescheduling or canceling client meetings
- Engaging in lobby leadership and acting as the first point of contact for customer inquiries
- Orchestrating customer walk-in traffic
- Making appointments to see an expert
- Understanding and supporting the Bank's customer service strategy
- Considering the impact of decisions on the well-being of TD, its customers and stakeholders
- Driving referrals to Store colleagues and partners
- Ensuring tasks are performed within established policy and procedures
- Successfully completing all required job-specific, compliance-related training
- Understanding, utilizing, and following compliance/risk and control programs
- Ensuring ongoing compliance with internal/external audit and regulatory requirements
- Providing prompt and comprehensive responses to all external audit, regulator and compliance requests and findings
- Maintaining appropriate records of action plans
- Complying with TD Code of Conduct
- Ensuring compliance when completing operational activities in accordance with company guidelines and regulations
- Accurately processing cash/deposit/withdrawal transactions and other account servicing requests
- Deciding & processing everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
- Ensuring compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents
- Applying customer authentication principles, compliance regulations and due diligence to new account openings and transactions
- Accurately and efficiently performing transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
- Following policy and procedure for Customer Authentication
- Acting as Dual Control agent when required
- Following all required open/close procedures
- Contributing to a positive work environment
- Participating fully as a member of the team
- Being an active participant in personal performance and development activities
- Acting as a brand champion both internally and externally
- Collaborating with team members
- Partnering as a team player
- Actively seeking opportunities to improve delivery of work with high attention to quality standards
- Actively taking ownership of own career and aspirations
- Seeking out diverse feedback to continuously develop and enhance skills
- Positively embracing change
- Adhering and participating in TD's Shared Commitments
- Modeling quality service at every Customer interaction
- Being engaged in advancing and sustaining a unique, inclusive culture
- Training and acting as a mentor to newer colleagues
Benefits
- Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations with your manager
- Access to an online learning platform
- Variety of mentoring programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
