Banking Associate - Brookline, MA

TD • Brookline, MA

1d • $24 - $31 • Onsite

About The Position

The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The Banking Associate will perform a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. They will deliver end-to-end advice by building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. Utilizing TD's systems and tools, they will engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer. They will understand customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. The role involves accurately completing everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert. They will service customers on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking. The role also includes connecting with customers, providing financial advice, and deepening relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience
• Demonstrated Customer Service skills
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
• Follows policy and procedure for Customer Authentication
• Adheres and participates in TD's Shared Commitments
• Is knowledgeable of and complies with TD Code of Conduct

Nice To Haves

• Customer Service skills preferred
• Teller experience preferred
• Notary License preferred

Responsibilities

• Processing customer transactions
• Opening new accounts
• Educating customers on all banking products and services
• Delivering end-to-end advice to customers
• Utilizing TD's systems and tools to engage with Customers to acquire and deepen relationships
• Understanding customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner
• Accurately completing everyday banking transactions
• Servicing customers on both the teller line and platform
• Connecting with customers, providing financial advice, and deepening relationships through lead management activities
• Engaging in lobby leadership and representing the first point of contact for customer inquiries
• Ensuring tasks are performed within established policy and procedures
• Successfully completing all required job specific, compliance-related training
• Ensuring ongoing compliance with internal/external audit and regulatory requirements
• Accurately processing cash/deposit/withdrawal transactions and other account servicing requests
• Making decisions and processing everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
• Applying customer authentication principles, compliance regulations and due diligence to new account openings and transactions
• Accurately and efficiently performing transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
• Following policy and procedure for Customer Authentication
• Acting as Dual Control agent when required
• Following all required open/close procedures
• Contributing to a positive work environment by aligning to TD Model, Brand and Culture
• Being an active participant in personal performance and development activities
• Acting as a brand champion both internally and externally
• Collaborating with team members in contributing to the success of the team and organization
• Partnering as a team player
• Actively seeking opportunities to improve delivery of work with high attention to quality standards
• Actively taking ownership of own career and aspirations
• Seeking out diverse feedback to continuously develop and enhance skills
• Positively embracing change
• Adhering and participating in TD's Shared Commitments
• Modeling quality service at every Customer interaction
• Being engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• May train and act as a mentor to newer colleagues

Benefits

• Base salary and variable compensation/incentive awards
• Eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED