Banking Associate

Bank of Utah•Brigham City, UT

1d•Onsite

About The Position

The Banking Associate creates the first and lasting impression for clients by delivering accurate transactions, exceptional service, and building trust through every interaction. The Banking Associate I develops core banking knowledge and sound judgment while contributing to a safe, reliable, and positive branch and client experience.

Requirements

High school diploma or equivalent required.
Customer service experience preferred.
Ability to work scheduled branch hours, including opening and closing shifts.
Intermediate computer proficiency.
Demonstrated ability and willingness to learn.
Strong attention to detail and ability to follow established procedures.
Strong interpersonal skills with the ability to build rapport and connect with individuals.
Effective problem-solving and critical thinking skills.
Highly motivated and goal-oriented.
Must be at least 18 years of age.

Responsibilities

Process routine account transactions and inquiries both in person and over the phone.
Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction
Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.
Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
Perform assigned branch opening and closing procedures.
Partner with the Branch Banking Manager on operational tasks and reporting.
Recognize indicators of fraud, irregular activity, or policy exceptions and escalate concerns appropriately.
Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR)
Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
Promote consistent service excellence through effective teamwork and communication.
Demonstrate coachability, accountability, and a willingness to learn.
Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
Demonstrate accountability in driving and supporting branch performance goals.