Banking Associate I

Bank of Utah • South Ogden, UT

4d • Onsite

About The Position

The Bank of Utah is seeking a Full-Time Banking Associate I to work Monday - Friday, 8:45 PM - 5:30 PM, at their South Ogden, UT branch. As the face of the bank, this role is responsible for creating a positive first and lasting impression for clients by delivering accurate transactions, exceptional service, and building trust. The Banking Associate I will develop core banking knowledge and sound judgment while contributing to a safe, reliable, and positive branch and client experience.

Requirements

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Intermediate computer proficiency.
• Demonstrated ability and willingness to learn.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Responsibilities

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security, dual control standards, and professionalism during every client transaction.
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving, escalating concerns when necessary.
• Grow knowledge of the bank’s products and services, applying it to help clients with everyday banking needs.
• Execute daily operational responsibilities in accordance with regulatory requirements, compliance standards, and bank policies and procedures.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and escalate concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times- (BSA/AML, KYC, CIP, MIL, CTR, UAR).
• Exercise sound judgment within established guidelines to help minimize operational and reputational risk.
• Promote consistent service excellence through effective teamwork and communication.
• Demonstrate coachability, accountability, and a willingness to learn.
• Seek out learning opportunities to strengthen skills and prepare for increased responsibility.
• Demonstrate accountability in driving and supporting branch performance goals.

Benefits

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED