Mandarin/Cantonese/English Banking Advisor

TEKsystemsVancouver, BC
Hybrid

About The Position

Our client, a Big 5 Bank, is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Requirements

  • Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.
  • 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
  • Personal flexibility to work shift work, including weekends.
  • Ability to work on a hybrid schedule (1 day in office per week).
  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.
  • Ability to work independently, proven time management, organizational and problem-solving skills.
  • Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
  • An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
  • Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

Responsibilities

  • Receive 40-60 inbound calls per shift
  • Handle day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Cultivate and maintain relationships with partners to work as one team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Educate and assist clients with using our clients digital capabilities
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