Mandarin/Cantonese/English Banking Advisor

TEKsystems • Vancouver, BC

3d • Hybrid

About The Position

Our client, a Big 5 Bank, is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Requirements

• Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.
• 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
• Personal flexibility to work shift work, including weekends.
• Ability to work on a hybrid schedule (1 day in office per week).
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.
• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
• An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

Responsibilities

• Receive 40-60 inbound calls per shift
• Handle day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using our clients digital capabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed