Banking Advisor - Brampton

RBC • Brampton, ON

4d • Onsite

About The Position

As an RBC Banking Advisor, you are a highly engaging, client-focused individual with advanced discovery and problem-resolution skills, who attracts, nurtures, and grows relationships with existing and new RBC clients. In partnership with first-point-of-contact advisors, you are responsible for assisting members of our community who walk in or book appointments at RBC retail banking locations. Using your expertise in everyday banking, credit, and investments, you personally fulfill simple and select complex, personal and business solutions, while providing warm introductions to the right RBC Partner for more complex banking needs.

Requirements

• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course) or willingness to obtain it within your training period.
• A passion for hosting an exceptional client experience.
• Curiosity, emotional intelligence, and empathetic communication skills.
• Flexibility, a self-motivated eagerness to learn, and determination to succeed.
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).

Nice To Haves

• Previous experience in building rapport and maintaining client relationships within the financial or service industry.

Responsibilities

• Consistently demonstrate empathy, kindness, and take the time to understand circumstances, motivators, and concerns in all interactions with colleagues and clients.
• Communicate effectively to uncover client needs, deliver client-centric advice, solutions, and proactively resolve client concerns at first point of contact.
• Champion digital enablement by proactively educating clients to self-serve, while leading with advice, serving through digital where possible, and encouraging clients to interact through their channel of choice.
• Use your own advice capabilities, and those of the right partner in the RBC ecosystem, to meet clients' entire suite of financial needs, both personal and business.
• Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances.
• Make good use of technology to connect with clients both virtually and face-to-face.
• Implement effective contact and relationship-building strategies that accelerate new client acquisition and retention in your local community.
• Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice.

Benefits

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
• We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed