Banking Adviser - Albany
About The Position
As a Banking Adviser, you’re the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You’ll create those memorable “wow” moments every day, whether you’re helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You’ll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering. You’ll thrive here if you love people, love a challenge, and love being part of a community. In this role, you’ll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you’ll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you’re energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you’ll shine.
Requirements
- 2+ years’ experience in a customer‑focused role
- Confident, engaging communication and the ability to build trust quickly
- Proven problem‑solving skills and a knack for uncovering customer needs
- Digital confidence, with the ability to coach customers through tools and technology
- Strong organisational skills, attention to detail, and a commitment to ethical decision‑making
Nice To Haves
- Strong knowledge of banking products, services, and regulatory requirements
Responsibilities
- Champion digital banking
- Deepen relationships with existing customers
- Welcome new customers
- Grow the bank's presence in the neighbourhood
- Provide guidance on everyday banking, KiwiSaver, insurance, and other financial matters
- Ensure customers feel supported at every step
- Contribute to the mission of being customer-obsessed
Benefits
- 4 weeks standard holiday
- 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Career growth opportunities
- Generous parental leave (and top up government paid parental leave)
- School holiday subsidy
- Environmental and community care programmes
- Flexible working arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
