Banker II

Woodforest National Bank • Murphysboro, IL

5d • Onsite

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence. This role is suited to individuals who enjoy helping others, thrive in a retail sales environment, and are committed to Woodforest’s Core Values of Ownership, Service, Community, and Integrity in customer and team interactions.

The position combines customer service and sales with branch operations. Bankers identify customer needs and recommend banking solutions, support customers with retail and digital banking products, process transactions and account openings accurately, and follow applicable policies, security procedures, and regulatory requirements. The role also involves community and retail marketing, branch upkeep, and flexibility to support additional branch duties and nearby branches as business needs require.

This is a full-time position. A high school diploma or equivalent is required. A minimum of two years of relevant retail sales and/or customer service experience is required; prior in-store retail banking experience is preferred but not required. The role has no supervisory responsibility. Working conditions include standing most of the time, with some walking, moving, bending, stooping, or brief periods of sitting, and occasional lifting and carrying of items up to 30 pounds. A mobile device compatible with the Cisco Duo app is required for secure authentication.

Requirements

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• High school diploma or equivalent.
• Strong communication, organizational, and problem-solving skills.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Ability to work flexible or extended hours based on retail branch needs; demonstrated reliability.
• Ability to proactively seek business outside of the branch.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Ability to prioritize workload and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Knowledge of, or ability to quickly learn, banking products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain composure and a positive attitude while interacting with customers and internal team members.
• Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

• Prior in-store retail banking experience is preferred but not required.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive customer conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries or concerns at the first point of contact, using internal partners when needed to ensure timely resolution.
• Process transactions and open accounts accurately while adhering to policies, procedures, and regulatory requirements.
• Create warm, welcoming, and personalized interactions with customers and provide dependable, efficient service.
• Explain banking products, services, and digital solutions in a clear, easy-to-understand manner, and support customers in using digital banking tools and platforms.
• Represent Woodforest as a trusted neighborhood bank and build relationships with customers, retail partners, and community members.
• Participate in local retail marketing, community events, outreach activities, and in-store promotions.
• Safeguard customer confidentiality, privacy, and sensitive information; comply with bank policies, security protocols, and regulatory guidelines.
• Perform branch servicing duties, including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products accurately and in compliance with applicable standards.
• Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
• Support additional retail branch duties and business needs as assigned.
• Provide support to nearby branches within approximately 45 miles when business needs require.

Benefits

• Woodforest offers a comprehensive benefits package; eligibility and waiting periods may vary by benefit and employment status.
• Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED