Banker II

Woodforest National Bank • Fruitland, MD

16d

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence. This role is suited to individuals who enjoy helping others, thrive in a retail sales environment, and are committed to Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

The Banker supports customers with banking needs, recommends appropriate products and services, processes transactions, opens and maintains deposit accounts and consumer loan products, and helps maintain branch security and operational accuracy. The role includes community outreach and retail marketing, flexible or extended hours as business needs require, and possible support for nearby branches within approximately 45 miles. The position has no supervisory responsibility.

Requirements

• At least 2 years of relevant retail sales and/or customer service experience.
• High school diploma or equivalent.
• Strong communication, organizational, and problem-solving skills.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Ability to work flexible or extended hours based on retail branch needs.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
• Proactive approach to seeking business outside the branch.
• Ability to remain composed and positive while interacting with customers and internal team members.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to stand most of the time and occasionally walk, move, bend, stoop, sit briefly, and lift or carry items up to 30 pounds.

Nice To Haves

• Prior in-store retail banking experience.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions while working toward individual retail sales goals.
• Initiate customer conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries and concerns at first contact, involving internal partners as needed.
• Process transactions and account openings accurately while following bank policies, procedures, and regulatory requirements.
• Create welcoming, personalized customer interactions and explain banking products, services, and digital solutions clearly.
• Support customers with digital banking tools and platforms.
• Build relationships with customers, retail partners, and community members as a representative of the bank.
• Participate in local retail marketing, community events, outreach activities, and in-store promotions.
• Protect customer confidentiality and comply with bank policies, security protocols, and regulatory guidelines.
• Perform teller transactions, cash handling, balancing, cash ordering, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products accurately and in compliance with standards.
• Follow branch security procedures and help protect the bank, customers, and team members.
• Support additional branch duties and business needs as assigned.
• Work flexible or extended hours as needed and support nearby branches within approximately 45 miles when required.

Benefits

• 11 holidays.
• Paid time off based on continuous years of service, accruing at a rate of 3.07 hours per pay period for employees with less than one year of service, with higher annual allowances based on tenure.
• A comprehensive benefits package; eligibility and waiting periods may vary by benefit and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED