Banker II

Woodforest National Bank • Landover Hills, MD

9d • Onsite

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence. This role is suited to individuals who enjoy helping others, thrive in a retail sales environment, and are committed to Woodforest’s Core Values of Ownership, Service, Community, and Integrity in customer and team interactions.

The Banker supports customers with banking solutions, retail sales and marketing, teller and branch servicing, account opening, and consumer loan products. The role requires accurate transaction processing, compliance with bank policies and regulatory guidelines, protection of confidential information, and collaboration with branch colleagues and local community partners. The position is full-time, has no supervisory responsibility, and may require supporting nearby branches within approximately 45 miles as business needs require. The employee must maintain a mobile device compatible with the Cisco Duo app for secure authentication. Working conditions include standing most of the time, with occasional walking, moving, bending, stooping, sitting briefly, and lifting or carrying items up to 30 lbs.

Requirements

• At least 2 years of relevant retail sales and/or customer service experience.
• High school diploma or equivalent.
• Strong communication, organizational, and problem-solving skills.
• Willingness to accept coaching and feedback to improve performance.
• Ability to work flexible or extended hours based on retail branch needs.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

• Prior in-store retail banking experience is preferred but not required.
• Knowledge of banking products, services, policies, procedures, and regulatory guidelines, or ability to learn them quickly.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions while delivering strong retail performance.
• Achieve individual sales goals through proactive customer conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries and concerns at the first point of contact, involving internal partners as needed.
• Process transactions accurately, open accounts, and follow policies, procedures, and regulatory requirements.
• Create warm, welcoming, personalized customer interactions and explain banking products, services, and digital solutions clearly.
• Support customers in using digital banking tools and platforms.
• Build relationships with customers, retail partners, and community members while representing Woodforest as a trusted neighborhood bank.
• Participate in local retail marketing, community engagement, outreach activities, events, and in-store promotions.
• Protect customer confidentiality and sensitive information, and comply with bank policies, security protocols, and regulatory guidelines.
• Perform branch servicing duties, including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products accurately and in accordance with compliance standards.
• Follow branch security procedures and help protect the bank, customers, and team members.
• Support additional branch duties and business needs as assigned.
• Maintain flexibility to work flexible or extended hours and support nearby branches as business needs require.

Benefits

• 11 holidays.
• Paid time off based on continuous years of service, with annual accrual ranging from 3.07 hours per pay period for employees with less than one year of service to up to 35 days (280 hours) for employees with 20 or more years of service.
• Comprehensive benefits package; eligibility and waiting periods may vary by benefit and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED