Banker II

Woodforest National Bank • Wood River, IL

8d

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will build and grow retail customer relationships through exceptional service, proactive marketing of products and services, and consistent operational excellence. The role is suited to someone who enjoys helping others, works well in a retail sales environment, and demonstrates Woodforest’s Core Values of Ownership, Service, Community, and Integrity in customer and team interactions.

The Banker supports customers with banking solutions, account opening and maintenance, consumer loan products, teller transactions, cash handling, and digital banking tools. The role also includes retail marketing, community engagement, branch security, compliance, and other branch duties as business needs require. The position is full-time, has no supervisory responsibility, and may require travel to nearby branches within approximately 45 miles. Working conditions involve standing most of the time, with occasional movement, bending, stooping, sitting, and lifting or carrying items up to 30 lbs. A mobile device compatible with the Cisco Duo app is required for secure authentication.

Requirements

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• High school diploma or equivalent.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Ability to seek business proactively outside the branch.
• Willingness to accept direct coaching and feedback.
• Ability to maintain composure and a positive attitude while interacting with customers and internal team members.
• Ability to learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Excellent organizational skills and ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

• Prior in-store retail banking experience.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Work toward individual sales goals through proactive customer conversations, referrals, and marketing outreach inside and outside the branch.
• Resolve customer inquiries and concerns at the first point of contact, using internal partners as needed to ensure timely resolution.
• Process transactions and open accounts accurately while following bank policies, procedures, and regulatory requirements.
• Create warm, welcoming, personalized customer interactions and explain banking products, services, and digital solutions clearly.
• Support customers in using digital banking tools and platforms.
• Build relationships with customers, retail partners, and community members while representing Woodforest as a trusted neighborhood bank.
• Participate in local retail marketing, community events, outreach activities, and in-store promotions.
• Safeguard customer confidentiality and sensitive information, and comply with bank policies, security protocols, and regulatory guidelines.
• Perform branch servicing duties, including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products accurately and in compliance with applicable standards.
• Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
• Support additional retail branch duties and business needs as assigned.
• Maintain a mobile device compatible with the Cisco Duo app for secure authentication.
• Travel to nearby branches within approximately 45 miles when business needs require.

Benefits

• Woodforest offers a comprehensive benefits package; eligibility and waiting periods may vary by benefit and employment status.
• Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED