Banker II

Arrow Bank NA•Saratoga Springs, NY

21h•$21 - $23•Onsite

About The Position

Banker II is responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This role supports the Banker I role with complex customer service transactions and inquiries requiring escalation. This client-facing role is key to creating outstanding customer experiences by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.

Requirements

Cash-handling and customer service experience required
Curiosity, confidence, and resourcefulness
Strong communication and customer-centric problem-solving skills
A positive attitude and a team-player mindset
Availability to work flexible schedule within standard banking hours
High School Diploma or GED required
Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders
Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
Strong attention to detail and problem-solving skills with the ability to follow procedures
Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
Sound judgment, discretion, and a high level of integrity when handling confidential information
Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

Nice To Haves

bilingual is a plus
3 years of experience in banking, customer service, cash handling, or retail sales preferred

Responsibilities

Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
Identifies opportunities to provide additional products or services and generates client referrals
Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual-control as assigned
Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
Provides key support to the Banker I, by serving as a peer mentor and subject matter expert for complex customer service inquiries and transactions
Opens basic customer accounts, such as checking and saving, and orders debit cards as appropriate
Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

Benefits

Competitive hourly pay
Annual employee bonus program
Employee Stock Ownership Plan
Pension Plan
Competitive compensation including potential bonus and incentives
Paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance
Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Wellness Reimbursement Program
Employee Assistance Program for our employees and their immediate family members