Banker II - Bilingual

Woodforest National Bank•Aurora, IL

25d•Onsite

About The Position

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will build and grow retail customer relationships through exceptional service, proactive marketing of products and services, and consistent operational excellence. This role is suited to individuals who enjoy helping others, thrive in a retail sales environment, and demonstrate Woodforest’s Core Values of Ownership, Service, Community, and Integrity in customer and team interactions. The position performs teller and other branch servicing duties, opens and maintains deposit accounts and consumer loan products, supports digital banking tools, and helps meet retail sales and marketing goals. The role is full-time, has no supervisory responsibility, and may involve travel to nearby branches within approximately 45 miles as business needs require. Employees must maintain a mobile device compatible with the Cisco Duo app for secure authentication. Working conditions include standing most of the time, with some walking, moving, bending, stooping, or sitting for brief periods, and occasional lifting and carrying of items up to 30 lbs.

Requirements

At least 2 years of relevant retail sales and/or customer service experience.
Fluency in English and Spanish.
High school diploma or equivalent.
Strong communication, organizational, and problem-solving skills.
Ability to work flexible or extended hours based on retail branch needs; reliability.
Willingness to accept coaching and feedback.
Proactive approach to seeking business outside the branch.
Ability to maintain composure and a positive attitude while interacting with customers and internal team members.
Ability to learn products, services, policies, procedures, and regulatory guidelines, and engage in a sales and service process.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
Ability to stand most of the time, walk, move, bend, stoop, or sit briefly, and occasionally lift and carry items up to 30 lbs.

Nice To Haves

Prior in-store retail banking experience.

Responsibilities

Identify customer needs and recommend appropriate banking solutions.
Work toward individual sales goals through proactive conversations, referrals, and marketing outreach inside and outside the branch.
Resolve customer inquiries or concerns at the first point of contact, using internal partners as needed.
Process transactions and open accounts accurately while adhering to policies, procedures, and regulatory requirements.
Create warm, welcoming, personalized customer interactions and explain banking products, services, and digital solutions clearly.
Support customers in using digital banking tools and platforms.
Build relationships with customers, retail partners, and community members as a representative of Woodforest.
Participate in local retail marketing, community events, outreach activities, and in-store promotions.
Safeguard customer confidentiality, privacy, and sensitive information; comply with bank policies, security protocols, and regulatory guidelines.
Perform teller transactions, cash handling, balancing, cash ordering, vault activities, audits, ATM servicing, and workspace upkeep.
Open and maintain deposit accounts and consumer loan products accurately and in compliance with applicable standards.
Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
Support additional branch duties and business needs as assigned.
Travel to nearby branches within approximately 45 miles when business needs require.

Benefits

Employee Stock Ownership Plan (ESOP).
401(k) company match in ESOP: Woodforest adds 50 cents for each dollar saved, up to 6% of eligible pay, with the match held in Woodforest stock in the ESOP account.
Opportunities for long-term growth and professional development.
Banking products and services for employees.
Competitive base pay and regular compensation reviews.
Paid time off for branch banking employees; corporate employees receive paid vacation and sick time.
Medical coverage with 12 plans available.
Short- and long-term disability insurance, and life and AD&D insurance, paid 100% by Woodforest.
Employee Assistance Program supporting physical, mental, and financial well-being.
Resource Champions offering connections to banking, wealth planning, ESOP, health and wellness programs, community involvement, and financial literacy education.
Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).