Banker I

Citizens Bank • Mooresville, IN

3d • Onsite

About The Position

Under general supervision, and in line with established policies and procedures, serves as a primary service and sales contact for all Bank customers. Executes a variety of basic entry level functions, including but not limited to, processing everyday transactions, creation of monetary instruments, referring customers into checking, savings and other account-based products, and helping customers identify and adopt solutions to protect their money from fraud.

Requirements

• A high school diploma or equivalent.
• The ability to read, write, and speak English; count currency and coin; and to perform simple arithmatic calculations.
• Two years of customer service experience OR completion of internal Banker Pathway I.

Nice To Haves

• Bi-lingual preferred.
• Preference of one year of experience in a consultative sales environment.

Responsibilities

• Is accountable for representing the bank to the customer in a courteous, professional manner, and for engaging in behaviors that will advance the customer's relationship with the bank.
• Processes all other bank-related transactions in accordance with deepening the customer relationship.
• Practices strong Know-Your-Customer (KYC), with the aim of becoming a trusted advisor to all members of the community
• Handles cash and negotiable instruments with a keen eye for accuracy and fraudulent activity.
• Cross-sells bank services in accordance with individual and branch performance goals.
• Operates in a team environment and provides excellent customer service.
• Responsible for the completion of tasks necessary to secure company assets.
• Uphold the customer and employee service standards established
• Accurately opens personal deposit accounts and completes higher level customer requests in accordance with bank standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED