Banker I Float

Citizens Bank•Mooresville, IN

11d•Hybrid

About The Position

This role is accountable for representing the bank to the customer in a courteous, professional manner, and for engaging in behaviors that will advance the customer's relationship with the bank. The Banker I Float processes all other bank-related transactions in accordance with deepening the customer relationship. This position practices strong Know-Your-Customer (KYC), with the aim of becoming a trusted advisor to all members of the community. The Banker I Float handles cash and negotiable instruments with a keen eye for accuracy and fraudulent activity. They cross-sell bank services in accordance with individual and branch performance goals, operate in a team environment, and provide excellent customer service. This role is responsible for the completion of tasks necessary to secure company assets and uphold the customer and employee service standards established. The Banker I Float accurately opens personal deposit accounts and completes higher level customer requests in accordance with bank standards. This position travels to branches within the banking footprint on a frequent basis for an undetermined length of time, due to staffing situations, vacations, illness, leaves of absences etc.

Requirements

A high school diploma or equivalent.
Two years of customer service experience OR completion of internal Banker Pathway I.
The ability to read, write, and speak English.
The ability to count currency and coin.
The ability to perform simple arithmetic calculations.
Successful completion of credit check, drug screen, and background check.
The ability to communicate, speak clearly, and demonstrate a high level of interpersonal skills necessary to represent the bank in dealing with customers.
Strong computer skills with both desktop and handheld platforms.
Effective at using and navigating apps.
Ability to exercise critical thinking skills.

Nice To Haves

One year experience in a consultative sales environment.

Responsibilities

Representing the bank to the customer in a courteous, professional manner.
Engaging in behaviors that will advance the customer's relationship with the bank.
Processing all other bank-related transactions.
Practicing strong Know-Your-Customer (KYC).
Handling cash and negotiable instruments with a keen eye for accuracy and fraudulent activity.
Cross-selling bank services in accordance with individual and branch performance goals.
Operating in a team environment and providing excellent customer service.
Completing tasks necessary to secure company assets.
Upholding customer and employee service standards.
Accurately opening personal deposit accounts.
Completing higher level customer requests in accordance with bank standards.
Traveling to branches within the banking footprint on a frequent basis for an undetermined length of time.