Banker Associate- Seaside Heights, NJ (40 hours)

TD•Seaside Heights, NJ

1d•$22 - $28•Onsite

About The Position

The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. The Banking Associate performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services. They deliver end-to-end advice customers expect by building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. The role utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer. They understand customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. The Banking Associate accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert. They service the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking. The role connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization.

Requirements

High school diploma or GED
1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
Demonstrated Customer Service skills preferred
Ability to work during operating hours to include evenings, weekends and holidays as scheduled
Teller experience preferred
Required to complete Teller training and part 1 of platform training upon hire
Strong organization skills to handle multiple tasks in a fast-paced environment
Excellent communication skills with ability to be concise, clear and consistent
Demonstrated effective problem-solving skills
Demonstrated ability to schedule and prioritize work
Demonstrated ability to work independently and within deadlines
Sound judgment in decision making and problem solving
Proficient in Microsoft Office
Notary License preferred
Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
Understands and supports the Bank's customer service strategy
Considers the impact of decisions on the well-being of TD, its customers and stakeholders
Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
Follows all required open/close procedures
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
Be an active participant in personal performance and development activities
Acts as a brand champion both internally and externally
Collaborates with team members in contributing to the success of the team and organization
Partners as a team player
Actively seeks opportunities to improve delivery of work with high attention to quality standards
Actively takes ownership of own career and aspirations.
Seeks out diverse feedback to continuously develop and enhance skills
Positively embraces change
Adheres and participates in TD's Shared Commitments
Models quality service at every Customer interaction
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
May train and act as a mentor to newer colleagues.

Nice To Haves

Volunteering, education, military experience preferred
Demonstrated Customer Service skills preferred
Teller experience preferred
Notary License preferred

Responsibilities

Accurately completing everyday banking transactions.
Providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Processing customer transactions.
Opening new accounts.
Educating customers on all banking products and services.
Utilizing TD's systems and tools to engage with Customers to acquire and deepen relationships.
Identifying customer financial needs to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner.
Servicing customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking.
Connecting with customers, providing financial advice, and deepening relationships through lead management activities.
Engaging in lobby leadership and representing the first point of contact for customer inquiries and helping to orchestrate the customer walk-in traffic.
Ensuring tasks are performed within established policy and procedures.
Successfully completing all required job specific, compliance-related training.
Understanding, utilizing and following compliance/risk and control programs.
Ensuring ongoing compliance with internal/external audit and regulatory requirements.
Accurately processing cash/deposit/withdrawal transactions and other account servicing requests.
Making decisions and processing everyday transactions such as opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address.
Applying customer authentication principles, compliance regulations and due diligence to new account openings and transactions.
Accurately and efficiently performing transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR.
Following policy and procedure for Customer Authentication.
Acting as Dual Control agent when required.
Following all required open/close procedures.
Contributing to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team.
Being an active participant in personal performance and development activities.
Acting as a brand champion both internally and externally.
Collaborating with team members in contributing to the success of the team and organization.
Partnering as a team player.
Actively seeking opportunities to improve delivery of work with high attention to quality standards.
Actively taking ownership of own career and aspirations.
Seeking out diverse feedback to continuously develop and enhance skills.
Positively embracing change.
Adhering and participating in TD's Shared Commitments.
Modeling quality service at every Customer interaction.
Being engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience.
May train and act as a mentor to newer colleagues.