Bank Operations Support Specialist
The Commercial & Savings Bank•Millersburg, OH
•Onsite
About The Position
The Commercial & Savings Bank (CSB) is seeking a full-time Bank Operations Support Specialist for its Operations Center in Millersburg, Ohio. This role, reporting to the Digital & Bank Operations Manager, is crucial for the daily operations of the bank’s deposit functions, cash management, and electronic banking services. The Specialist will perform monitoring and processing tasks, emphasizing cross-training and collaboration to ensure efficient workflow and superior customer service, all while adhering to established policies, procedures, regulations, and internal risk and compliance standards.
Requirements
- A high school diploma or General Education Degree (GED) is required.
- A minimum of one year of related work experience; or equivalent combination of education and experience.
- Knowledge of bank policy, procedure, products and regulations, compliance required.
Responsibilities
- Process and balance banking center and internal transactions; reconcile numerous internal accounts.
- Assist in the preparation and review of various reports related to deposit operations, identifying and resolving discrepancies.
- Manage ACH file and wire transfer processing, mobile deposit review, and foreign item processing.
- Review and process new orders and complete maintenance for ATM and debit cards.
- Perform exception item handling (e.g., NSF, stop payments, unposted transactions).
- Support lock box and overdraft protection processes.
- Receive, sort, and distribute incoming mail, documents, and packages to appropriate recipients.
- Operate the folder/inserter and postage machine for any outgoing mail.
- Review deposit account changes for accuracy, ensuring appropriate documentation and compliance with internal controls for items such as name/address changes, account type/title updates, dormant account handling, time deposit renewals, and safe deposit box administration.
- Review and maintain accurate account records and documentation in accordance with internal controls and regulatory standards.
- Ensure all activities are documented and compliant with applicable laws, regulations, and bank policies.
- Support the daily operation, maintenance, and troubleshooting of electronic services including online and mobile banking, remote deposit capture, ACH, wires, sweep services, and text banking.
- Assist the Electronic Banking Specialist in a backup capacity with set-up and ongoing maintenance of electronic and cash management services for both consumer and commercial clients.
- Perform testing for online and mobile banking updates.
- Assist the Electronic Banking Specialist in preparing the monthly cash management account analysis statements.
- Assist the Electronic Banking Specialist in performing quarterly reviews of customer ACH and wire limits.
- Monitor account alerts within the BSA/AML software for suspicious online activity and ACH transactions.
- Generate and review daily and monthly reports related to deposit and electronic banking operations.
- Identify and resolve operational issues efficiently while working collaboratively in a fast-paced environment.
- Contribute to internal audit preparation and resolution of identified issues.
- Support the development, documentation, and launch of new processes.
- Contribute to the continuous improvement of bank operations by recommending and implementing process enhancements.
- Participate in internal and external training and development opportunities as required.
- May serve on various cross-functional project teams as assigned.
Benefits
- Competitive base wage
- Incentive compensation and profit sharing
- Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with an employer match
- Employee Assistant Program (EAP) with free access to mental health resources
- Comprehensive wellness program with financial incentives to promote a healthy lifestyle
- Training and professional development opportunities
- Paid holidays available immediately upon hire
- Volunteerism opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
