Bank Operations Specialist I
About The Position
Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At SmartBank, we believe banking is about more than transactions. It's about people, relationships, and delivering exceptional service. We're looking for a detail-oriented, service-driven Bank Operations Specialist I to join our Deposit Operations team. In this role, you'll serve as a vital link between our branches, operations teams, and clients by ensuring account documentation is accurate, transactions are processed efficiently, and operational requests are resolved promptly. If you enjoy problem-solving, thrive in a collaborative environment, and take pride in delivering excellence behind the scenes, we'd love to meet you.
Requirements
- High school diploma or equivalent.
- Two to five years of banking or related financial services experience.
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- Strong attention to detail and organizational skills.
- Ability to exercise sound judgment and make decisions within established guidelines.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Strong mathematical and analytical skills.
- Ability to work effectively in a collaborative team environment.
- Commitment to maintaining confidentiality, accuracy, and a high level of integrity.
Nice To Haves
- Previous experience in deposit operations, branch operations, or core banking operations.
Responsibilities
- Providing exceptional support to clients and associates by researching issues, resolving concerns, and delivering timely solutions.
- Reviewing, processing, scanning, indexing, and maintaining account documentation.
- Validating data and ensuring compliance with established procedures and quality standards.
- Completing workflow tasks accurately and within required deadlines.
- Processing operational entries within core banking, general ledger, and correspondent account systems.
- Managing and responding to Fresh Service requests and operational support tickets.
- Creating and escalating tickets through applicable systems such as FIS and Fresh Service when corrections are required.
- Assisting with documentation exceptions and ensuring resolutions align with departmental standards.
- Developing and maintaining operational procedures and reference materials.
- Tracking task completion and maintaining accurate departmental records.
- Participating in team meetings, training opportunities, and continuous improvement initiatives.
- Supporting compliance with all applicable banking laws, regulations, policies, and the Bank Secrecy Act (BSA).
- Performing additional duties as assigned to support departmental and organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
