Bank Manager

Brooks Bank•Goldsby, OK

4d•Onsite

About The Position

The Bank Manager leads a diverse team of bankers in a full-service bank environment, with a focus on excellent customer service and improving the success of the bank location. The role balances daily operational responsibilities with employee development, revenue growth, and community engagement. This is an in-person position based in Goldsby, Oklahoma, and full-time employees are scheduled for 40 hours per week during the bank’s stated hours of operation. The manager coaches and develops employees, oversees staffing and scheduling, supports operational excellence and regulatory audit readiness, manages location expenses, and helps ensure compliance with bank policies and procedures. The role also supports customer transactions and escalations, promotes banking products and services, and works to grow deposits, loans, market share, and non-interest income. Training includes in-person instruction, hands-on practice in a Learning Lab, observation at a bank location, and online courses. Teller training must be successfully completed before the employee is assigned to operate a teller drawer.

Requirements

At least 2 years of supervisory experience.
Proven knowledge of banking products and services, standard banking procedures, and regulations.
Ability to manage multiple tasks and projects in a collaborative team environment.
Strong leadership and critical-thinking skills.
Excellent verbal and written communication skills, including the ability to present information professionally and clearly.
Careful attention to detail and strong organizational skills.
Strong work ethic and high integrity.
Must reside in Oklahoma and pass a background and credit check.
Must be available to team members during business hours.
Must be available to work one Saturday each month and additional Saturdays when necessary.
Must successfully complete teller training before being assigned to operate a teller drawer.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or a related field; equivalent combinations of relevant education and experience are also accepted.

Responsibilities

Lead, coach, and develop employees to achieve individual, department, and bank performance goals.
Provide regular employee coaching and feedback and hold the team accountable to performance goals.
Manage employee schedules, monitor overtime, assign tasks, and oversee staffing and workforce planning.
Train and supervise employees in operational, sales and service, and professional development.
Manage bank location expenses and ensure employees follow bank policies and procedures.
Participate in community events and maintain relationships with customers and community leaders.
Promote positive employee morale, employee ownership, a customer-focused culture, and a productive workplace.
Resolve customer complaints and questions and guide employees through escalated or difficult workplace situations.
Support implementation of the bank-wide performance and development process.
Promote operational excellence and soundness of the bank location and prepare the team and location for annual regulatory audits.
Partner with the communications team to maximize community impact.
Monitor service quality and implement improvements as needed.
Greet customers and create a welcoming, customer-focused environment.
Process routine customer transactions and assist employees with more complex transactions.
Resolve complex customer concerns and escalations and respond to customer needs with positive solutions.
Identify opportunities to recommend additional bank products and services.
Generate non-interest income and grow market share in deposits and loans.