Bank Manager

BMO • Fruita, CO

1d • $50,000 - $100,000 • Onsite

About The Position

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. The role understands customer needs, advises on products and strategies that support financial objectives, makes referrals to other business groups, and supports sales and customer service activities to meet customer experience and profitability goals while complying with legal and regulatory requirements and Bank policies. In the U.S., the position originates consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry, along with a criminal background review and credit history evaluation; restrictions also apply to performing in a real estate agent capacity.

The manager fosters a culture aligned with BMO’s purpose, values, and strategy; develops employees and teams; and creates and executes a branch business plan to grow business, wallet share, customer retention, and acquisition. The role develops customer relationships and community referral networks, monitors branch sales, service, and operating performance, implements initiatives and processes, and resolves customer issues. It also maintains knowledge of banking products, industry trends, operational policies, and applicable regulations; protects confidential information; identifies suspicious activity that may relate to money laundering; and applies the Bank’s Risk Management Framework in making sound, risk-informed decisions.

The position typically requires 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. Previous supervisory or management experience is preferred. The stated salary range is $50,000–$100,000, salaried, with compensation varying by factors including location, skills, experience, education, and qualifications. Total compensation may include incentives, discretionary bonuses, and other rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• For the U.S. position, Federal registration with the Nationwide Mortgage Licensing System and Registry is required for consumer loan origination; a criminal background review and credit history evaluation are also required.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and achieve sales and service goals.
• Understand customer needs, advise customers on appropriate products and strategies, and refer customers to other business groups as appropriate.
• Foster a culture aligned with BMO’s purpose, values, strategy, diversity, and inclusion.
• Set goals and expected outcomes, establish accountability, build collaborative teams, develop talent, recognize performance, coach employees, and manage performance.
• Develop and execute a branch business plan to maximize growth and wallet share and achieve customer retention and acquisition objectives.
• Conduct sales calls, cold calls, and other business development activities; establish a personal referral network and develop community relationships.
• Integrate marketing promotions and programs into customer conversations and provide advice in the customer’s best interests.
• Maintain high-touch relationships with key branch customers and prospects in the market and resolve customer issues using knowledge of Bank services, products, and processes.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to address performance issues.
• Lead implementation of new programs, products, processes, and national and regional sales and service initiatives within the branch.
• Monitor service request and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Plan and control unit operating expenses in accordance with forecasts.
• Manage customer-call transactions or refer them to appropriate internal business groups; resolve complex or unresolved situations or escalate them to the next manager.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends, and apply that knowledge in customer conversations.
• Build effective relationships with internal and external stakeholders and business partners.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements, Bank policies, and risk management standards.
• Analyze strategic problems and data, identify emerging issues and trends, and provide insights and recommendations.
• Communicate goals, plans, and assignments; determine business priorities and sequencing; and implement, review, and revise work plans.
• Apply judgment to diagnose and solve problems, including complex or unique situations, within applicable rules and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree