Bank Manager

Bank of Montreal • Marco Island, FL

22h

About The Position

The Bank Manager guides, directs, and coaches branch employees to deliver exceptional service and provide customers with advice and products that meet their financial objectives. The role supports sales and customer service activities while achieving branch growth, customer retention, acquisition, profitability, and customer experience goals in compliance with laws, regulations, and Bank policies.

The manager develops and executes the branch business plan, builds customer and community referral networks, conducts business development activities, maintains relationships with key customers, and supports community involvement. The role monitors branch performance, identifies gaps and trends, implements action plans and sales initiatives, manages operating expenses, and provides employees with technical training and support. It also resolves complex customer issues, coordinates new programs and processes, and works with internal and external stakeholders.

The position requires sound risk-informed decisions, protection of customer and Bank information, identification and reporting of suspicious activity, and compliance with applicable requirements. In the U.S., the role acts as an originator of consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes, policies, technologies, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, coach, and develop branch employees to deliver exceptional customer service and achieve sales and service goals.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments, and build collaborative teams.
• Develop and execute a branch business plan to grow the business, increase wallet share, and meet customer retention and acquisition objectives.
• Conduct sales calls, cold calls, and other business development activities; build a personal referral network and relationships in the community.
• Understand customer banking and credit card needs, provide strategic advice, and integrate relevant promotions and programs into customer conversations.
• Maintain high-touch relationships with key branch customers and prospects and support community involvement.
• Resolve customer issues and complex or unresolved situations, escalating when appropriate; fulfill sales and service activities using approved procedures.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to address performance issues.
• Lead the implementation of new programs, products, processes, and national or regional sales and service initiatives within the branch.
• Monitor service request and problem-resolution processes for adherence to standards.
• Provide technical training and support to branch employees and recommend operational or sales effectiveness improvements.
• Plan and control branch operating expenses in accordance with forecasts.
• Communicate goals, plans, and assignments and help determine business priorities and execution sequence.
• Analyze strategic issues, performance data, and information to provide insights and recommendations.
• Build effective relationships with internal and external stakeholders and business partners.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
• Comply with applicable laws, regulations, policies, standards, procedures, and risk management requirements.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree