Bank Lobby Receptionist

First State Bank and Trust • Champaign, IL

6d • Onsite

About The Position

First State Bank and Trust is currently seeking a part-time Receptionist to join our team. As a Receptionist, you'll be an essential part of our team. The Receptionist serves as the first point of contact for customers, providing a warm and professional experience in person and by phone. This position will be approximately 20-25 hours per week and will include shifts between 9:00 AM and 5:00 PM.

Requirements

• High School diploma or equivalent.
• Strong customer service skills.
• Attention to detail and accuracy.

Nice To Haves

• Previous experience in banking or customer service preferred.

Responsibilities

• Serve as the first point of contact for customers, both in person and by phone; direct inquiries to the appropriate staff or take messages as needed.
• Greet customers warmly and professionally, assess their needs, and ensure they are connected with the right team member.
• Perform clerical tasks, including receiving, sorting, and distributing mail.
• Scan and index documents for secure electronic retention, ensuring accurate and organized digital records.
• Maintain a clean, organized, and welcoming reception area.
• Deliver exceptional customer service by actively listening to customer needs, addressing inquiries promptly, and resolving concerns with empathy and efficiency.
• Protect customers' personal information and uphold confidentiality standards.
• Present a professional appearance and demeanor at all times while representing the bank.
• Remain vigilant for potential fraud and follow established protocols to safeguard the bank and its customers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED