Bank Center Manager

AMERICAN BANK OF COMMERCE•Lubbock, TX

5d•Onsite

About The Position

We are seeking an experienced and motivated Bank Center Manager to lead the overall performance, operations, and customer experience of our branch. This leadership role is ideal for a results-oriented professional who excels at building strong customer relationships, developing high-performing teams, and driving growth in deposits, loans, and overall market share. As a Bank Center Manager, you will be responsible for overseeing daily branch operations, ensuring compliance with all regulatory and operational standards, and fostering a culture centered on exceptional customer service. You will serve as a trusted resource for customers while coaching and empowering your team to excel in the customer experience. This role requires a hands-on leader who can balance operational excellence with business development—guiding staff, strengthening community relationships, and delivering an outstanding banking experience that supports both individual and branch success. We are looking for qualified applicants to join our team as a Bank Center Manager at our Slide Banking Center. About Us: At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do. We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships. We also understand that navigating the world of finance can be a complex process. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute. At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us. Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward. Why Join Us? A dynamic and supportive team environment Opportunities for growth and career development Competitive compensation and benefits package

Requirements

High school diploma or equivalent required; college coursework or degree preferred.
Significant experience in banking, financial services, or customer service, with a proven record of increasing responsibility.
Demonstrated leadership abilities, including staff recruitment, training, coaching, and performance management.
Strong organizational and time management skills, with the ability to prioritize and multitask in a dynamic environment.
Knowledge of facility management, security procedures, and compliance with safety and regulatory standards.
Exceptional communication and interpersonal skills for building relationships with staff, customers, and community partners.
Proficient problem-solving and decision-making skills, with sound judgment and conflict resolution abilities.
Commitment to delivering outstanding customer service and achieving sales objectives.
Thorough understanding of banking products, services, and regulatory requirements.
Proficiency with computer systems and standard office software (e.g., Windows, Excel, internal bank applications).
Adaptability to change, effective stress management, and professionalism in all workplace situations.
Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.

Nice To Haves

college coursework or degree preferred

Responsibilities

Champion a high standard of customer service by actively listening to customers’ needs and recommending tailored solutions.
Supervise, mentor, and coordinate the activities of frontline staff engaged in sales and service delivery.
Oversee branch facilities, collaborating with market leaders, marketing, and compliance teams to maintain branding and regulatory standards.
Coordinate with vendors for maintenance, and address branch operational needs as assigned.
Ensure strict adherence to operational controls, policies, and procedures.
Partner with Human Resources to assess staffing needs, conduct recruitment, and manage staff onboarding and terminations.
Manage and schedule staff, assign duties, and foster a collaborative, performance-driven environment.
Evaluate direct reports, including Assistant Bank Center Managers, by reviewing performance metrics, records, and reports, and conducting timely performance reviews.
Ensure Assistant Bank Center (ABC) Manager is fulfilling responsibilities (if no ABC Manager, ensures branch operational requirements are met, including RAP reports, Safe Box, alarm codes, etc.)
Welcome customers, build rapport, and identify individual financial needs.
Open new accounts, cross-sell products and services, and refer customers to relevant departments as appropriate.
Collaborate with market leaders to achieve targeted growth in deposits, loans, and customer base for the assigned branch.
Cultivate and maintain strong customer relationships, serving as a trusted advisor for both customers and prospects.
Consistently meet and exceed individual and branch performance goals and objectives.
Maintain comprehensive knowledge of all bank products, services, and promotions.
Actively participate in branch marketing campaigns and sales initiatives.
Coordinate and facilitate ongoing staff training and professional development activities.
Support teller operations and provide backup assistance on the teller line as needed.
Conduct outreach calls to existing portfolio customers and new prospects to drive business growth.
Partner with Business Bankers for joint customer meetings, offering a comprehensive suite of commercial and consumer banking solutions.
Uphold all compliance, security, and confidentiality standards as outlined in the bank’s Information Security and Written Security Programs.
Maintain the branch Community Reinvestment Act (CRA) file and Business Continuity Plan.
Ensure compliance with all applicable federal, state, and internal policies, procedures, laws, and regulations.
Perform additional duties and special assignments as directed by management.