Bank Audit Executive Assistant

USAA • Charlotte, NC

11d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a motivated, team‑oriented Executive Assistant to join the Bank Audit team. In this role, you will work closely with Bank Audit executive leadership and cross‑functional partners to manage priorities and support the timely delivery of audit materials. You will also play a key role in shaping team culture by helping bring important team events and initiatives to life. The ideal candidate brings exceptional organizational, time‑management, and communication skills, along with sound judgment, discretion, proactive problem-solving abilities, and strong technical proficiency. We are looking for someone with a proven track record of administrative excellence who can effectively support executive leadership and ensure they are fully prepared in a fast-paced, dynamic environment. Performs administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure. Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Charlotte, NC location. Relocation assistance is available for this position.

Requirements

• High School Diploma or General Equivalency Diploma required.
• 4 years directly related work experience providing administrative support to executives or leadership teams.
• Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.
• Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.
• Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.
• Ability to effectively build strong relationships and work with all levels within the organization.
• Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.

Nice To Haves

• Proven executive support experience.
• Minimum 4+ years supporting VPs or multiple senior executives in fast‑paced, high‑demand environments, including complex calendar management, prioritization, and anticipating leadership needs, supporting remote and in-person leadership.
• Exceptional organizational and administrative acumen.
• Meticulous attention to detail in managing schedules, email, virtual meetings, expense reports, and producing accurate, professional communications.
• Proactive problem‑solver and self‑starter.
• Ability to adapt, anticipate issues, drive solutions with urgency, and consistently execute with precision while managing competing priorities with high energy and resilience.
• Strong Communication and Confidentiality.
• Maintain confidentiality and represent executives professionally and with trust when interacting with stakeholders at all levels.
• Technically proficient and operationally reliable.
• Advanced skills in Microsoft Office and virtual collaboration tools, and AI tools with experience coordinating team events in fast-moving environments.
• Valued understanding of military culture is a plus, through personal service or as a spouse/domestic partner.

Responsibilities

• Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention.
• Coordinates activities and ensures timely information flow for EMG assigned.
• Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.
• Identifies topics that translate into prioritizing meeting planners, emails, people, and data.
• Delivers effective challenge to preserve EMG’s time.
• May prepare/update presentations.
• Ensures accuracy and compliance with USAA presentation standards.
• Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.
• As requested by assigned EMG, prepares correspondence on behalf of EMG.
• Ensures information to and from EMG members are treated with appropriate level of confidentiality.
• Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.
• Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.
• Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting.
• Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda.
• In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.
• Understands the importance of team culture for the EMG’s organization.
• Prioritizes employee 1:1’s, staff meetings, skip levels, and other connection points.
• Creates positive experiences for employees through coordination.
• Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members.
• Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship.
• Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.
• Ensures new hires are provided access to resources and knowledge of department-wide operations/processes.
• May coordinate desk/seating logistics for employees and provide oversight for on-site events.
• Manages travel and expense reporting timely and effectively.
• Additionally, manages team budget and confirms people leader adherence to individual budget plans.
• Responsible for maintaining inventory of office supplies with an expense management focused mindset.
• Maintains filing system for key documents.
• Generates reports requested by assigned EMG.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees