Bank at Work Relationship Manager

BMO•Milwaukee, WI

23h•Onsite

About The Position

The Bank at Work Relationship Manager partners with internal stakeholders to deliver sales activities and results for designated retail sales programs/products. This role acts as the market expert for retail sales programs/products to grow market share, establishing strong working relationships within the designated market and participating in joint sales calls and team meetings. The manager identifies and refers business opportunities to key partners, including Commercial Banking and Wealth Management, to deliver holistic client solutions. For U.S. only, this position acts as an originator of consumer loans, requiring Federal registration with the Nationwide Mortgage Licensing System and Registry, and involves a criminal background review and credit history evaluation. Key responsibilities include developing and executing a market business plan, representing retail sales programs at events, generating appointments, prioritizing client pipelines, and managing regional retail sales programs to maximize client opportunities. The role involves developing solutions, making recommendations for program design changes, providing strategic input to senior leaders, and acting as a subject matter expert on regulations and policies. The manager also develops business cases, establishes partnerships, analyzes data for insights, defines business requirements for analytics, coordinates database management, monitors performance, designs reports, leads change management programs, develops communication strategies, executes operational programs, designs/manages core business processes, plans operating expenses, and manages information systems. Furthermore, the role involves providing input to marketing strategies, identifying improvements for sales activities, delivering a positive customer experience, building stakeholder relationships, supporting strategic initiatives, conducting independent analysis, operating at an enterprise-wide level, applying creative expertise to complex problems, and implementing changes in response to trends. The position also requires applying the Risk Management Framework in line with the bank's Risk Culture and approved Risk Appetite.

Requirements

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Meets all CFPB and Safe Act requirements and adheres to all compliance, regulatory, and legal guidelines.
In depth/Expert knowledge of retail products and retail branch networks.
Presentation skills and time management – In-depth/Expert.
Proven business development success.
Customer-oriented; focused on designing and delivering a great customer experience.
Proactive and collaborative with team members to establish trust and partnerships.
Committed to building strong internal and customer relationships.
Comfort with multi-tasking to manage multiple clients and/or events simultaneously.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Responsibilities

Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs/products.
Acts as the market expert for the retail sales program / products to grow market share.
Establishes strong working relationships within the designated market and participates on joint sales calls and team meetings.
Identifies and refers business opportunities to key partners.
Identifies and refers business opportunities to key partners, including Commercial Banking and Wealth Management, to deliver holistic client solutions.
Act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act) (U.S. Only).
Develops and executes a market business plan, including sales strategies, to achieve retail sales program / product objectives.
Represents the retail sales programs / products at sales calls and events.
Generates appointments and opportunities to grow business results.
Prioritizes the market’s client and prospect pipeline and schedules for events and seminars.
Manages regional retail sales programs / products to maximize client opportunities across BMO.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Recommends program design changes based on client or market segment needs to enhance program effectiveness and establish best practices.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Establishes strong partnerships with BMO colleagues and senior leaders in the designated market.
Acts as the prime subject matter expert for internal/external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
Monitors and tracks performance and addresses any issues.
Designs and produces regular and ad-hoc reports and dashboards.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads/participates in the design, implementation, and management of core business/group processes.
Plans and controls unit operating expenses in accordance with forecasts.
Makes recommendations to leaders on financial management processes based on changing requirements.
Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis, and reporting.
Leads / participates in the design, implementation, and management of core business / group processes.
Provides input to program development and marketing strategies to grow the market share.
Identifies, refines, and shares suggestions to improve sales calls, events, seminars, materials, and tools.
Delivers the desired customer experience in partnership with BMO colleagues.
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Builds effective relationships with internal / external stakeholders.
Ensures alignment between stakeholders.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Conducts independent analysis and assessment to resolve strategic issues.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.