Bank Agile Product Owner Lead

USAA•San Antonio, TX

2d•$127,310 - $243,340•Hybrid

About The Position

As a dedicated Bank Agile Product Owner Lead, you will work directly with the Bank agile team to prioritize work to derive business outcomes while delivering on business commitments and ensuring the voice of the customer is strongly represented. Accountable for making decisions and prioritizing the Bank agile team backlog to drive business outcomes in service to the Business strategy. Acts as 'voice of the end-user'. Brings a data-driven approach to decisions and impediment removal including strategic priorities and funding allocation. Sets product / value stream direction and ensures it is aligned with key stakeholders across the organization. Establishes a Bank agile team culture anchored in transparency and learning, for seeking opportunities for testing & learning, continuous Bank agile team/process improvement and quality.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe) with a proven track record in using these skills to develop and manage products through the entire product life cycle.
Expert experience in analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
Expert understanding and demonstrated use of Process Engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Experience in engineering methodologies and Change Management practices to translate business requirements into functional specifications.
Extensive experience with applicable banking regulatory and compliance policies, including knowledge of applicable laws, rules and regulations.
Experience communicating complex ideas, anticipating potential objections and persuading others, often at senior levels, to adopt a different point of view.

Nice To Haves

3+ years leading ART-level execution health across multiple teams, including delivery flow, defect triage, and service-level performance (SLO/SLI) in a regulated or control-heavy environment.
2+ years resolving complex cross-team dependencies across platform functions (infrastructure, integrations, data, access governance, and monitoring/control services) to prevent delivery bottlenecks.
3+ years managing end-to-end defect and issue lifecycle across internal and external teams, including prioritization, root-cause coordination, and closure accountability.
2+ years leading incident and outage response, including triage coordination, stakeholder communications, escalation management, and post-incident action tracking through resolution.
3+ years improving execution readiness and quality practices, including story readiness standards, acceptance criteria alignment, test/validation coordination, and release confidence.

Responsibilities

Accountable for delivering the Bank product strategy and/or customer journeys effectively to key stakeholders and Bank agile team members.
Ensures delivery of quality product and member experience solutions through collaboration with stakeholders to determine business needs.
Leads and oversees Bank agile team(s) to develop, translate and drive the vision and strategy to key stakeholders and Bank agile team members on Bank products to include member satisfaction.
Leads the Bank agile team in ensuring understand business requirements for effective Bank product solutions.
Partners with the Team-of-Team Lead to clarify and drive alignment on the business strategy, goals, and objectives; translates this understanding into a clear vision for the Bank agile team to inform the creation and prioritization of the Bank agile team's backlog of work.
Collaborates with stakeholders from the Bank and IT to determine business needs required for implementing strategic objectives and deliver quality and innovative solutions.
Partners with Team-of-Team Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
Drives execution of successful objective implementation for Bank products and customer experience.
Solves unique problems with broad impact on the business; requires an innovative, data-driven approach to decision making including allocating funds and developing and tracking OKRs that drive product success.
Accountable for setting and delivering against Bank agile team-level OKRs.
Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.
Owns Bank agile team backlog (grooming, prioritization, and refinement) and accountable for maintaining a groomed backlog of user stories; works with the Bank agile team to estimate story size and complexity.
Optimizes the flow of value by assisting the multi-Bank agile team environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues that have a broad impact on the business.
Anticipates, and acts in service of the Bank agile team's needs and goals; coaches, engages and provides feedback to the Bank agile team on work-in-progress; clarifies requirements, and takes an innovative approach to solving unique problems that may prevent the Bank agile team from progressing on objectives.
Identifies and drives opportunities for continuous Bank agile team and process improvement.
Leads projects with notable risk and complexity; develops the strategy for project execution.
Anticipates business and regulatory issues; recommends product, process or service improvements.
Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.