Bandista Host

Four Seasons • Houston, TX

39d • Onsite

About The Position

Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

• Ability to greet and seat guests.
• Ability to coordinate guest reservations.
• Ability to respond to inquiries efficiently, courteously, and professionally.
• Ability to achieve maximum customer satisfaction.
• Ability to comply with all Four Seasons’ policies.
• Ability to set up host/hostess stand.
• Ability to review guest reservation book.
• Ability to make recommendations for room set-up.
• Ability to maintain a station chart and cover count.
• Ability to recognize the maximum workload capacity of each server.
• Ability to meet Four Seasons Service standards.
• Ability to answer telephones according to Four Seasons standards.
• Ability to take guest reservations.
• Ability to provide information regarding the restaurant or any other hotel service.
• Ability to anticipate guest needs.
• Ability to respond accordingly to guest inquiries or problems.
• Ability to recognize regular guests by name and utilize their name consistently.
• Ability to inspect and maintain daily menus for quality, condition, and appearance.
• Ability to develop a complete working knowledge of all menu items and daily specials.
• Ability to comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Ability to work harmoniously and professionally with co-workers and supervisors.

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Complete special projects (menu changes, signage, etc) as instructed.
• Ensure proper table set-up and make minor adjustments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed