Bancorp Security Operations Center Agent II 3pm-11:30pm

Fifth Third Bank•Cincinnati, OH

3d•Onsite

About The Position

Fifth Third Bank is seeking a Bancorp Security Operations Center Agent II to join their team. This role involves responding to communication requests and alarm signals within a central station environment under supervision. The agent will be responsible for executing life safety processes and procedures, managing risks, and ensuring a positive customer experience. The position requires adherence to bank policies and procedures, and a commitment to doing the right thing for customers and colleagues.

Requirements

High school diploma or equivalent, college degree preferred.
Experience with 911 Dispatching or other Emergency Communications strongly preferred.
Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
Self motivated problem solver with demonstrated analytical skill set.
Good organizational, multi tasking, and time management skills.
Ability to work in a team environment.
Demonstrated verbal and written communication skills, 30 wpm.
Successful completion of 4 week on the job training.
Experience with Microsoft Office Suite.

Nice To Haves

College degree
Experience with 911 Dispatching or other Emergency Communications

Responsibilities

Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
Make outgoing phone calls and dispatch proper authorities.
Operate all BSOC equipment and peripheral equipment under supervision.
Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
Perform other duties as assigned, including specialized projects.