Bancorp Security Operations Center Agent I 3pm-11:30pm

Fifth Third Bank•Cincinnati, OH

10d•Onsite

About The Position

Fifth Third Bank is seeking a Bancorp Security Operations Center Agent I to join their team. This role involves responding to communication requests and alarm signals within a central station environment, executing life safety processes and procedures under supervision. The position is responsible for risk management through open communication and adherence to policies. The agent will ensure actions and behaviors drive a positive customer experience and manage risks within the Bank's appetite. This role is not available for immigration sponsorship.

Requirements

High school diploma or equivalent
Experience with 911 Dispatching or other Emergency Communications strongly preferred.
Successful completion of critical skills tests (CSAA testing, PACOM, & March Training) upon hire.
Competency to perform all disaster recovery tasks, including Backup Security Operations Center (BUSCOC) operation with some supervision.
Self motivated problem solver with demonstrated analytical skill set.
Good organizational, multi tasking, and time management skills.
Ability to work in a team environment.
Demonstrated verbal and written communication skills, 30 wpm.
Successful completion of 4 week on the job training.
Experience with Microsoft Office Suite.

Nice To Haves

College degree preferred.
Experience with 911 Dispatching or other Emergency Communications strongly preferred.

Responsibilities

Respond to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc.
Respond to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc.
Make outgoing phone calls and dispatch proper authorities.
Operate all BSOC equipment and peripheral equipment under supervision.
Interact with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere.
Perform other duties as assigned, including specialized projects.