Banana Program Community Engagement Manager - Amazon

Northwest Center•Seattle, WA

2d•Hybrid

About The Position

At Northwest Center @ Amazon, we believe meaningful workplace experiences are built through moments of connection. Through programs that promote wellness, community, and belonging, we create opportunities for thousands of employees to engage with one another and feel more connected to where they work. One of the most recognizable and well-loved of these initiatives is the Banana Program in partnership with Amazon Global Real Estate & Facilities (GREF). It is more than free, healthy snacks, the program creates positive daily experiences while fostering connection and community across North America. We're looking for an energetic, people-focused leader to help shape the future of this beloved program. As our Banana Program Community Engagement Manager, you'll lead a high-impact team responsible for delivering an experience that employees know, appreciate, and look forward to each day. You'll build strong partnerships, champion program growth and innovation, and help create meaningful moments of connection throughout Amazon's workplace community. This is a rare opportunity to lead a program that employees genuinely value. You'll develop and inspire your team, strengthen stakeholder relationships, identify opportunities for growth, and help shape the future of a highly visible program that positively impacts thousands of employees. The ideal candidate enjoys building relationships, developing people, solving problems, and creating exceptional experiences. Whether your background is in workplace experience, community engagement, hospitality, nonprofit leadership, or customer-focused program management, you'll have the opportunity to make a meaningful impact while leading a program with a unique mission and a passionate team. If you're energized by bringing people together, helping teams thrive, and creating experiences that make a difference, we'd love to hear from you.

Requirements

Associate degree required; bachelor’s degree preferred or equivalent combination of education and experience.
3+ years of people management in client facing role and/or operations of high performing programs with direct supervision of staff.
Must have a valid driver's license and auto insurance
Proven track record of scaling programs across different markets.
Experience in community engagement and public facing programs.
Moderate computer skills in Microsoft Office, Advanced skills preferred.
Moderate computer skills in Wiki content creation and publishing.
Experience in facilities, supply chain and inventory management.
Ability to plan, safely execute, and scale ideas.
Ability to work across AMER locations and build relationships with other vendors, points of contact, etc.
Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
Ability to practice a high level of confidentiality without exception.
Interpersonal skills to effectively motivate others.
Lead change and innovation.
Maintain good judgment in fast-paced, high-stress environments.
Detailed oriented & thorough, with ability to see the “big picture”.
Strong analytical and data-driven decision-making skills.
A self-starter who takes initiative and can deliver high level results.
Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Exercises good judgment in areas of responsibility.
Identifies or assists in identifying alternative solutions to problems or situations.
Regularly seeks new and improved methodologies for enhancing the effectiveness of organization.
Employs imagination and creativity in the application of duties and responsibilities.
Is not averse to change.
Ability to lead a remote team.

Responsibilities

Oversee daily operations across all banana stand locations
Create and maintain partnerships with key stakeholders, local management, and community partners.
Communicate and collaborate with key stakeholders to implement timely solutions.
In partnership with the Senior Program Manager, assist in budget development, financial forecasting, and gathering of monthly financial reporting information.
Assist in development of business proposals and contracts for new opportunities
Identify potential challenges and opportunities within the programs.
Understand the root cause of issues and associated impacts to the program and the customer.
Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures.
Design reports and dashboards to track activity and quality control.
Own general maintenance and presence of online resources, providing clear and concise communication and updates to customers.
Own the building and maintenance of program and operational standard operating procedures and playbooks.
Become the subject matter expert of all banana program related items.
Manage inventory systems and supply chain logistics for multiple locations.
Own the development and delivery of program related training for program participants and stakeholders.
Drive community engagement and coordination of events in conjunction with other programs including vendor partners, NWC internal teams, and employees.
Design and implement innovative approaches to enhance operational efficiency and customer experience.
Identify and evaluate opportunities for program expansion.
Assist in resolving customer escalations and concerns in a timely manner– engaging with management, program owners, PR, and other stakeholders as necessary.
Build and develop high performing teams across multiple locations.
Responsible for employee development through in-the-moment coaching, regular 1:1 meeting, and the creation of individualized goals and training plans.
Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed.
Following up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessary.
Participate in the interviewing, hiring, and termination process and discussions, partnering with Human Resources as necessary.
Contribute to a positive work environment that encourages retention and talent.
Work collaboratively across the organization with different job levels and departments.
Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
Seattle, WA: Company-Provided Orca Pass – Unlimited use
Pet Insurance Discount Program