7 Brew Baller

Brewtopia, LLC•Allen Park, MI

13d•Onsite

About The Position

The Baller is the standard on every shift they run. Before a Baller can train anyone else, they live the standard themselves — Model, Teach, Protect — every shift, whether the Baller Manager is on the floor or not. Where a Baller Manager leads the whole team over time, a Baller leads one shift at a time — setting the tone, running the positions, and turning Brewistas into confident, standard-holding teammates through hands-on coaching and real-time feedback. The Baller's role is to transform Brewistas, applied every shift, one Brewista at a time.

Requirements

Demonstrated mastery of Baller Basics — the Way and the Why behind every standard
Proven ability to deliver the Big 3, the 4 Keys, and the ACT framework consistently under pressure
Comfortable coaching Brewistas hip-to-hip using Acknowledge ? Correct ? Reset
Kind confidence — direct without being harsh, consistent without being rigid
Alignment with the 7 Brew mission and core values: Kindness, Energy, Authenticity, Connection, Creativity

Responsibilities

Deliver the Big 3 on every interaction: an authentic conversation, open body language, and a genuine smile
Hit the 4 Keys every shift — First Impressions, Guest Service, Drink Quality, and Consistency
Run the ACT framework (Apologize, Care, Thank) any time an experience falls short
Ask & Educate guests who are new to coffee or new to 7 Brew, instead of assuming they know what to order
Keep pace and flow across Shots, Milk, Texter, and Lane so no position is carrying the shift alone
Model great guest service, positive energy, accuracy, and calm leadership under pressure on every shift
Live the 7 Brew mission — to cultivate kindness, joy, and connection one cup at a time — in how you treat guests and teammates
Lead with kind confidence: direct without being harsh, holding the standard without being rigid
Represent the Brewtopia brand consistently, on shift and off
Build every Brewista through the training cycle: Show It ? Do It ? Refine It ? Own It
Teach not just the Way but the Why behind every standard — Brewistas who understand why protect the standard even when no one's watching
Adapt your teaching style to how each Brewista learns best — never change the standard itself
Deliver hip-to-hip coaching at every position, not from across the stand
Use Acknowledge ? Correct ? Reset for every correction — acknowledge effort, correct the specific gap, reset the expectation
Use the Feedback Formula: "I noticed… Because… Next time… I know you can…"
Celebrate growth as deliberately as you correct mistakes — what gets celebrated gets repeated
Stay calm under pressure and never disagree with another leader in front of the team
The standard you walk past is the standard you accept — address small gaps before they become habits
Own machine maintenance and stand cleaning between drinks, not just at close
Protect health code standards — handwashing triggers, milk temps, and cross-contamination prevention — without being asked
Funnel issues with intention: fix it now, circle up after the shift, or funnel it up — depending on what the issue actually calls for
Give real-time visibility into how the shift, the team, and any newer Brewistas are actually doing
Flag culture or performance concerns early — gossip, low effort, repeated mistakes — rather than letting them ride
Communicate often, not only when something goes wrong
Protect pace, flow, and cleanliness across the whole shift
Support Lane hopping and position coverage when the team is short-staffed
Leave the stand better for the next shift through strong end-of-shift ownership
Start every shift with a grateful heart and set the tone in the first 5 minutes
Identify one thing to improve each shift — and actually work on it
Reflect after every shift: "Did I make someone better today?"