Bakery Sales Associate

Yoke's Fresh Markets•Kennewick, WA

About The Position

The Bakery Sales Associate provides a pleasant, efficient bakery experience by actively engaging guests and delivering professional hospitality and service. The role promotes sales through product recommendations, samples, information about promotions and services, and accurate handling of special orders. Associates help maintain bakery products and displays, support department operations, and contribute to a welcoming atmosphere while representing Yoke’s values and mission. The position has no formal supervisory responsibilities, though associates are expected to contribute to a positive learning environment and may mentor new or less experienced department associates. Associates must follow applicable workplace safety, food-handling, guest-service, and company requirements. The work involves prolonged standing and a range of physical activities and lifting, as well as exposure to mechanical parts and, at times, temperature extremes and other workplace hazards.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Communicate effectively and pleasantly with guests, vendors, and fellow associates.
Perform basic mathematical calculations using American money, weight, and volume measurements.
Use common-sense reasoning to follow written or oral instructions and address problems involving several concrete variables in standardized situations.
Meet the state minimum requirement to work with slicers or other bakery equipment and tools.
Hold a valid state Food Handler’s Permit.
Have a valid driver’s license or state identification card.
Meet the physical requirements of the position, including prolonged standing; walking; using hands and arms; climbing, balancing, bending, kneeling, crouching, and crawling; and continuously lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Have the vision abilities required for the role, including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
Follow safety standards, use personal protective equipment where required, and understand ergonomic safety, chemical hazards, safe lifting, lockout/tagout procedures, and emergency protocols.

Nice To Haves

One to three months of related experience and/or training, if not used to satisfy the education/experience alternative.
Optional Hepatitis A vaccination provided by Yoke’s Pharmacy.

Responsibilities

Report for assigned shifts on time and regularly, communicate clearly, and be prepared to provide excellent service while safely performing assigned duties.
Promote sales by discussing products with guests, offering recommendations and samples, and explaining promotions, recipes, products, and services.
Greet guests and provide information about bakery specials, products, and services, including cake writing, samples, bread slicing, product guarantees, wedding consultations, and delivery and setup.
Handle guest special orders accurately and promptly, and find ways to make guests happy.
Mentor new associates and associates new to the department or task, supporting a positive learning environment.
Perform bakery production and department tasks, including finishing par-bake products; labeling ingredients; dating and rotating products; opening and closing the department; writing orders; posting advertisements and signage; inspecting product quality; decorating for seasonal promotions; and merchandising.
Operate bakery equipment safely and correctly, including the com-line, phone, scales, shrink wrapper, sheeter, doughnut hopper and fryer, divider/rounder, bread slicer, dishwasher, proof box, glazer, label machine, case lights, ovens, PFM/shrink equipment, and retarder.
Follow applicable local, state, federal, and company rules and policies for workplace safety, food handling, and guest service.
Participate in the Bakery Department accident-reduction plan, including maintaining hoods and vents, cleaning floors, sanitizing, and following safety procedures and requirements for machinery, evacuation, robbery response, health codes, case temperatures, gloves, scoops, sinks, and storage.
Uphold company integrity and honesty, contribute to a welcoming atmosphere, embrace Yoke’s values and mission, represent the company positively, and participate in shared success.
Report workplace accidents within 24 hours and follow applicable safety standards and emergency procedures.