Bakery Retail Lead

Rich Products Corporation•Nashville, TN

1d•Onsite

About The Position

The Bakery Retail Lead is responsible for supporting the Bakery Retail Manager within the Nashville Yards bakery retail location. This involves working with the Bakery Retail Manager to grow sales for the location, manage a staff of bakery retail associates to ensure proper scheduling and training of all hourly employees working at the Nashville Yards location and meeting or exceeding the company expectations regarding retail operations performance. The Bakery Retail Assistant Manager not only manages customer relations but also helps to maintain employee and vendor relations to run a successful bakery retail operations.

Requirements

4 years of Customer Service experience
2 years of Supervisory Leadership
Communicates effectively in writing, as well as verbally – both in person and via the telephone.
Operates computer equipment and completes reports and paperwork which may require manual dexterity and finite hand movements.
Reads and interprets both financial documents and written materials.
Utilizes reasoning and problem-solving skills to resolve customer service and operational issues.
Moves, lifts, carries, and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
Will spend the majority of time on his or her feet and stand or walk without a break for up to 6 hours.
Typical motions include repetitive hand and arm movements, bending, reaching, and lifting throughout duration of shift.
Visually verifies information, often in small print.
Visually locates merchandise and other objects.
Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Reads information, often in small print.
Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Visually inspects equipment.
May be exposed to various allergens (things that may cause an allergic reaction).

Responsibilities

Interacts with customers to achieve and maintain positive relationships. Obtains and considers information needed to resolve opportunities, achieve desired service levels and revenue targets.
Assists the Bakery Retail Manager to manage financial reporting for bakery retail operations to ensure proper accounting of all revenue and expenses. Reviews financial information on an on-going basis and works with the Bakery Retail Manager to make operating adjustment as needed to achieve desired financial goals. Collects and accounts for revenue generated for bakery retail operations.
Works with team members to ensure that business sales commitments are achieved. Communicates expectations and provides guidance/direction as needed; holds associates accountable for performance, taking the appropriate level of corrective action, when needed.
Responsible for understanding how to manage inventory, daily production planning, and how to order product for the Nashville Yards location and include catering cookie product orders needed from our main warehouse, as needed.
Completes reports and paperwork needed to communicate operational opportunities, as well as performance of facility and team members as applicable.