Bakery Operator

Nothing Bundt Cakes #248•Waterloo, IA

1d•$50,000 - $60,000•Onsite

About The Position

The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Requirements

Understands basic retail math and P&L principles.
Ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans.
Leads with an unwavering guest focus.
Strong interpersonal skills, with the ability to engage, empower, and motivate a team.
Ability to communicate effectively in both oral and written form.
Excels at delegating duties, communicating clear expectations, directing others’ work, and managing performance.
Highly organized and resourceful.
Can balance multiple priorities and demonstrates strong follow-up skills.
Strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take appropriate courses of action.
Demonstrates strong learning agility, with a passion to grow and excel.
High school diploma or GED.
1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
Foodservice safety training certificate (or required to obtain within 30 days of employment).
Ability to lift 25 pounds.
Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Nice To Haves

Post-secondary education is a plus.

Responsibilities

Directs the team and day-to-day operation, including guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
Drives sales and profitability while ensuring high-quality cakes, a welcoming environment, and superior service.
Exemplifies NbC core values and serves as a key culture carrier.
Prioritizes the guest experience, models superior guest engagement, and fosters a positive work environment.
Recruits and selects talent, ensures performance expectations are communicated, and provides proper training.
Engages with team members to gain insight into workload, address challenges, and course-correct.
Provides continuous coaching and follow-up to develop the team and manage performance, including constructive feedback and quarterly reviews.
Delineates the role of Assistant Manager and assigns specific responsibilities.
Identifies future leaders and cross-trains team members.
Maintains hands-on knowledge of all bakery roles and performs various responsibilities as business needs dictate.
Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
Manages special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders, and conducts monthly inventory.
Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld.
Ensures all bakery operations adhere to food and health safety standards and NbC policies and procedures.
Manages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
Leads proactive community outreach to increase brand visibility and engage in brand-aligned events.
Responds appropriately to external requests for NbC contributions.
Coordinates special event participation with local businesses, schools, and other community organizers.