Bakery Manager

Nothing Bundt Cakes•Washington, PA

12d•Onsite

About The Position

We are looking for an enthusiastic, driven, and results-oriented Bakery Manager to lead the daily operations of our bakery. The Bakery Manager is responsible for creating an exceptional guest experience while developing a strong team, maintaining high operational standards, and driving sales and profitability. The ideal candidate is a hands-on leader who leads by example, holds the team accountable, and creates an environment where team members feel valued, supported, and motivated to succeed.

Requirements

Previous management or leadership experience, preferably in food service, retail, hospitality, or a similar environment.
Strong communication and interpersonal skills.
Ability to lead, coach, and motivate a diverse team.
Strong organizational and time-management skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong problem-solving and decision-making skills.
Passion for delivering an outstanding guest experience.
Ability to hold yourself and others accountable.
Ability to work a flexible schedule, including weekends and holidays as needed.
A positive, energetic, and team-oriented attitude.

Nice To Haves

Builds a strong and engaged team.
Creates a consistently excellent guest experience.
Maintains high standards for cleanliness, food safety, and product quality.
Meets or exceeds sales and labor expectations.
Develops team members for future growth.
Creates opportunities for increased sales through events, fundraising, catering, and community partnerships.
Leads with urgency, accountability, and a positive attitude.

Responsibilities

Lead, coach, and develop bakery team members to achieve operational and sales goals.
Create a positive, inclusive, and team-focused work environment.
Conduct effective pre-shift huddles and communicate daily priorities.
Train team members on bakery procedures, product standards, guest service, and food safety.
Provide ongoing feedback, recognition, and coaching.
Assist with hiring, onboarding, and developing new team members.
Build a strong leadership pipeline and identify team members with growth potential.
Deliver an exceptional guest experience during every interaction.
Ensure team members provide friendly, knowledgeable, and engaging service.
Monitor and improve guest satisfaction and OSAT performance.
Resolve guest concerns professionally and promptly.
Create a welcoming bakery environment that encourages repeat business and guest loyalty.
Drive participation in Bundtastic Rewards and other guest engagement initiatives.
Oversee daily bakery operations to ensure company standards are consistently met.
Maintain high standards for product quality, presentation, freshness, and consistency.
Ensure proper ROX labeling, FIFO procedures, and product rotation.
Ensure all bakery areas remain clean, organized, and inspection-ready.
Follow all food safety and sanitation requirements.
Ensure equipment is properly maintained and operational issues are addressed promptly.
Complete required operational tasks, checklists, and training assignments.
Drive sales by identifying and executing local sales and community opportunities.
Build relationships with businesses, schools, organizations, and community partners.
Actively pursue catering, fundraising, and outside sales opportunities.
Ensure the bakery is prepared for promotions, seasonal launches, and special events.
Monitor sales performance and create action plans to improve results.
Manage labor effectively while maintaining excellent guest service and operational standards.
Monitor sales and labor throughout the day and make proactive staffing adjustments.
Ensure schedules are aligned with business needs and sales projections.
Control product waste and maintain appropriate inventory levels.
Support COGS and profitability goals.
Hold the team accountable for productivity and operational efficiency.