Bakery Manager (various NYC locations)

Magnolia Operating LLC•New York, NY

7d•$66,300 - $82,000•Onsite

About The Position

Magnolia Bakery is seeking a Bakery Manager to oversee store operations, optimize customer engagement, employee experience, and business results. The role involves managing production, training and developing associates, ensuring adherence to health and safety protocols, and assisting with scheduling and policy enforcement. The manager will also handle customer and team member incidents and ensure consistent execution of company policies.

Requirements

3-5 years of store or team leadership experience in the retail and Culinary field.
Must be at least 18 years of age or older.
Authorized to work lawfully in the United States.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to be trained and work in any of our New York City locations without notice.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Ability to hold yourself and your team to high standards.
Possess a welcoming and helpful attitude.
Ability to lead and hold others accountable.
Learn and adapt to current technology.
Accurately handle POS functions.
Be able to manage workload and prioritize tasks independently.
Excellent verbal and written communication skills.
Ensures consistent execution of standard practices and other policies and procedures by abiding by all company policies as stated in the Employee Manual.
Inspiring and encouraging employees to ensure a high level of morale.

Responsibilities

Oversee the creation of production lists to ensure timely delivery of fresh bakery products.
Manage onboarding, training, development, and performance of associates.
Provide associates with updates and guidance on health & safety, zoning, breaks, product information, and weekly training.
Partner with the General Manager to manage associate performance and progress.
Assist team members in learning new skills and matching them with in-store mentors.
Support the GM with performance improvement plans and document employees not meeting expectations.
Adhere to Magnolia Bakery’s COVID-19 health and safety protocols.
Gather and document incidents involving customers or team members.
Assist management with scheduling of breaks and meal periods.
Support management with adherence to policies, procedures, and job assignments.
Train staff on Company processes, policies, procedures, and job assignments.
Intervene in incidents such as difficult customers, injury, theft, and employee disagreements.