Bakery Manager (Assistant Manager/various NYC locations)

Magnolia Operating LLC•New York, NY

11h•$66,300 - $82,000•Onsite

About The Position

Magnolia Bakery is seeking a Bakery Manager to manage a store and optimize customer engagement, employee experience, and business results. The position reports to the General Manager and may be based at various New York City locations. The Bakery Manager oversees bakery production planning, associate onboarding and development, performance management, training, and adherence to company policies and health and safety procedures. The role also supports store operations, employee scheduling, customer and team incident response, and consistent execution of company standards.

Requirements

3–5 years of store or team leadership experience in retail and the culinary field.
At least 18 years of age and authorized to work lawfully in the United States.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to be trained and work at any New York City location without notice.
Ability to hold oneself and the team to high standards, lead others, and hold them accountable.
Welcoming and helpful attitude.
Ability to learn and adapt to current technology and accurately handle POS functions.
Ability to manage workload and prioritize tasks independently.
Excellent verbal and written communication skills.
Ability to inspire and encourage employees to support high morale.
Ability to stand and walk for 3–5 hours without a rest break.
Frequent use of hands; occasional climbing, stooping, bending, reaching, kneeling, or crouching; and occasional moderate to heavy lifting and carrying of 10 pounds or more.
Ability to work around hot cooking equipment.

Nice To Haves

Desire to join a close-knit team seeking to transform the traditional retail experience.

Responsibilities

Oversee production lists to support timely delivery of fresh bakery products.
Onboard, train, develop, and manage the performance of associates.
Provide associates with updates and guidance on health and safety guidelines, zoning, breaks, product information, and weekly training.
Partner with the General Manager to manage associate performance and support progress within Magnolia Bakery.
Help team members learn new skills, pair them with in-store team members when appropriate, and support performance improvement plans.
Document employees who are not meeting role expectations.
Follow Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers.
Gather and document incidents involving customers or team members.
Assist management with scheduling breaks and meal periods, and support adherence to policies, procedures, and job assignments.
Train staff on company processes, policies, procedures, and job assignments.
Intervene in store incidents, including difficult or unhappy customers, injuries, theft, and employee disagreements.
Ensure consistent execution of standard practices and company policies.