Bakery - Lead - Full time
About The Position
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Requirements
- 18+ years of age
- 6+ months of related experience and / or training, or - Required Combination of equivalent education / training
- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or Partners
- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Communication and interpersonal skills
- Associate’s Degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
- Completion of Company Orientation
- Food safety and sanitation training
- eCommerce Online Ordering training
Nice To Haves
- Ability to complete Texas Nursery & Landscape Association training H-E-B internal training
Responsibilities
- May serve as backup to Department Manager and typically works opposite shift to Manager
- May help prepare department work schedules
- Carries out supervisory responsibilities in accordance with policies and applicable laws
- Assists with inventory control; loads, unloads, and moves product
- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
- Assists in all technical areas, as needed
- Performs Representative / Specialist duties frequently
- Provides / coaches on superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Merchandises products effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Complies with department / Store operating procedures
- Cleans / sanitizes sales floor, display cases, prep areas, and equipment
- Ensures / oversees effective production planning and execution of supporting processes
- Assists in all technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Writes on cakes with icing per personalized customer requests
- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
