FT Bakery Lead

Ahold Delhaize•Wake Forest, NC

6d•Onsite

About The Position

This position is responsible for managing the Deli Bakery HMS Department in the absence of the Deli Manager. The Bakery Lead will supervise the performance of Deli Bakery HMS Associates, manage daily labor, and coach associates to achieve productivity expectations. This role involves providing leadership and motivation to foster a culture reflective of the Brand Strategy and Culture, and supporting the achievement of budgeted financial and operating results. The Bakery Lead is expected to role model outstanding customer service, control store expenses through proper ordering and care of supplies/equipment, and ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained. They will also be responsible for creating schedules, ensuring proper merchandise handling, observing and correcting unsafe conditions, and monitoring shrink.

Requirements

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Effective communication, customer service, and selling skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job function
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Support the achievement of budgeted financial and operating results
Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
Control store's expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Observe and correct all unsafe conditions that could cause associate or customer accidents
Ensure compliance with local, state and federal regulations
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
Adhere to all company guidelines, policies and standard practices
Maintain security standards
Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Must be able to meet the physical requirements of the position, with or without reasonable accommodation
All other duties as assigned