Bakery/Deli Cook

Harps Food Stores•Tiptonville, TN

5d•Onsite

About The Position

The Bakery/Deli Cook role focuses on delivering exceptional customer service and supporting food service department operations. This includes ensuring department readiness, managing inventory, adhering to food safety and production guidelines, and maintaining cleanliness standards. The position requires problem-solving skills, a strong safety and quality orientation, and the ability to build positive relationships with customers and colleagues. The cook is expected to act with integrity and professionalism, demonstrating a commitment to Harps' mission of providing the best overall value through competitive prices, product quality, freshness, friendly service, and cleanliness.

Requirements

Must be at least 18 years of age.
Prior work experience preferred but not required in food service (e.g. restaurant, deli, etc.) with ability to master menu recipes and communicate needs to management.
Ability to work flexible schedule including evenings, weekends and holidays as needed.
Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
Ability to interpret, understand and follow instruction.
Ability to complete tasks in a timely manner.
Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 50 pounds without assistance.
Frequently reaches overhead and below the knees, including pushing, pulling, squatting, kneeling, bending, stooping, crouching and twisting with or without bearing weight.
Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
Stands and/or walks continuously throughout shift.
Visually locates merchandise and other objects, as well as verifies information, often in small print.
May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
May be exposed to cleaning solvents or other chemicals.
May be exposed to latex, eggs, nuts, soy and wheat.
Employment at Harps may be contingent upon completion and our evaluation of a PEP survey, drug screen, employment reference check and criminal background check.

Nice To Haves

High school diploma or G.E.D. equivalent preferred.
Prior work experience preferred but not required in food service (e.g. restaurant, deli, etc.)

Responsibilities

Support food service department operations including department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
Support replenishment and inventory processes including ordering, replenishment, receiving, invoicing and accounting, back stock, reclamation and returns, damages and reworks, supply use and inventory preparation.
Adhere to all proper equipment procedures, including cleaning and maintenance requirements.
Follow all company and food safety production guidelines for fresh food preparation, production and processing.
Ensure all product produced for consumption is properly packaged/wrapped, weighed and/or priced, and labeled according to company and regulatory requirements.
Adhere to food service department cleaning standards, following company and food safety guidelines and using only approved equipment and cleaning chemicals for cleaning procedures within the department, including the production area and applicable service cases.
Clearly define issues upfront and then use critical thinking skills and logic to effectively obtain answers to questions through a conscious and organized manner.
Consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others.
Initiate, develop, and foster relationships with others, taking a personal interest in the interests and ideas of others and treating others fairly, respectfully, and sincerely.
Demonstrate responsible behavior, thoroughness of work, and dependability, consistently demonstrating compliance with Harps’ policies and procedures, including regular and timely attendance, adherence to dress code and ensuring a safe work environment, and a willingness to complete other duties as assigned.
Understand what delivering more than expected means in regards to great customer service, removing any barriers impeding customer service, and actively looking for ways to help others by following our SMILE Program guidelines.
Demonstrate and act in accordance with an appropriate and sound set of values, beliefs, and business ethics, being an honest person.
Hold self accountable by demonstrating a “no excuses” approach to own attitude, performance, and results, working in the best interest of Harps even when it involves putting individual needs aside.
Anticipate and recognize customer needs and remain dedicated to exceeding customer expectations, using customer information to improve products and services, and continually striving to improve customer satisfaction.
Encourage an atmosphere of teamwork by own actions, supporting others, facilitating their work, and defending them when appropriate, encouraging cooperation and trust within a group.
Show a high concern for the rights, values, and worth of others, treating others fairly and consistently, and giving appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective.
Strive daily to exceed customers’ expectations in an effort to support the Harps’ Mission Statement.