Bakery/Deli Clerk
About The Position
The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli merchandise; serves customer requests with appropriate portions; and helps customers choose products by answering questions, sharing specials, offering samples, and making recommendations. The role uses department equipment and follows recipes, cooking instructions, temperature logs, food-safety regulations, and company guidelines. It also monitors freshness, dates, temperatures, and inventory; reports discrepancies and equipment issues; and follows safety procedures. The position requires cooperation in a fast-paced environment, constructive conflict management, and support for customers and community members, including minors, individuals with special needs, and older adults.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math.
- Ability to obtain a current food handlers permit once employed.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- Bakery or deli experience is helpful.
- Retail experience.
- Customer service skills.
Responsibilities
- Prepare bakery or deli items according to customer requests using appropriate equipment.
- Offer product samples and inform customers about bakery or deli specials.
- Provide fresh products and appropriate portion sizes to fulfill customer orders and help prevent shrink.
- Recommend bakery and deli products and answer customer questions about products and store locations.
- Use bakery and kitchen equipment according to company guidelines.
- Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
- Prepare, package, label, stock, and inventory ingredients and department merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Report product ordering or shipping discrepancies and inventory discrepancies to the department manager or appropriate management.
- Stay informed about current, future, seasonal, and special advertisements, and maintain knowledge of department products.
- Maintain correct temperatures in cases and coolers and maintain temperature logs.
- Promote trust and respect among associates and create a welcoming environment for customers.
- Follow food-safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
- Inspect equipment for preventive maintenance and report items needing repair.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
- Provide direct support and assistance to minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
