Bakery/Deli Clerk

The Kroger Co.•Milwaukee, WI

10h

About The Position

The Bakery/Deli Clerk prepares bakery and deli products for customers, provides product recommendations and information, and supports department sales, profit, and quality standards. The role helps create a welcoming customer experience and maintains a safe, clean environment. The clerk follows food safety and company equipment-use guidelines, monitors product freshness and inventory, and supports department operations while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, food-temperature logs, and cooking instructions.
Offer product samples, explain department specials, answer product questions, and recommend bakery or deli products to customers.
Provide fresh products in the correct portion sizes to help prevent shrink.
Operate bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise; label and stock department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the department manager or appropriate management.
Maintain correct temperatures in cases and coolers and maintain temperature logs.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of department products and store layout.
Maintain a clean and safe environment, follow food safety regulations, and comply with safety procedures.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents and unsafe conditions.
Promote trust and respect among associates and help customers feel welcome and appreciated.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.