Bakery/Deli Clerk

The Kroger Co.•Frankfort, KY

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; follows recipes, food-temperature logs, cooking instructions, and food-safety requirements; and checks products for freshness and sell-by dates. The role uses bakery and kitchen equipment according to company guidelines, monitors case and cooler temperatures, and reports inventory or ordering discrepancies and equipment needing repair. The clerk helps customers find products, understand specials, and choose items that meet their needs. They offer samples, provide fresh products in appropriate portions, answer questions, and maintain a welcoming environment. The clerk also follows safety procedures, reports accidents and unsafe conditions, and works cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery or deli items and help customers locate products and understand products, specials, and advertisements.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stove, computerized scale, fryer, steamer, and Robot Coupe.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Maintain proper case and cooler temperatures and temperature logs.
Report product ordering or shipping discrepancies and inventory discrepancies to the department manager or management.
Maintain knowledge of products sold in the department and respond to customer questions and make suggestions.
Maintain awareness of present, future, seasonal, and special advertisements.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food-safety regulations and guidelines, comply with safety procedures, and report unsafe conditions to store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.