Bakery/Deli Clerk

The Kroger Co.•Pearland, TX

11h

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps create a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; follows recipes, cooking instructions, food-temperature logs, and food-safety guidelines; and checks product freshness and sell-by dates. The role uses bakery and kitchen equipment according to company guidelines, maintains case and cooler temperatures, monitors inventory conditions, and reports discrepancies or equipment issues to management. The clerk assists customers by answering questions, recommending products, offering samples, explaining specials, and helping locate items. The position also involves following safety procedures, reporting accidents and unsafe conditions, maintaining cooperative working relationships, and assisting customers and community members, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Previous customer service experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products and accurate portion sizes to customers.
Recommend bakery and deli products and answer questions about items sold in the department and store.
Use refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, Robot Coupe equipment, and other kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper case and cooler temperatures and temperature logs.
Stay current with present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain a clean and safe department and comply with food-safety and safety procedures.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Identify unsafe conditions and notify store management; report customer or employee accidents to management.
Promote trust and respect among associates and contribute to a welcoming customer environment.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.