Bakery/Deli Clerk

The Kroger Co.•Steamboat Springs, CO

About The Position

The Bakery/Deli Clerk provides exceptional customer service while maintaining a safe, clean environment and supporting department sales, profit goals, and quality assurance standards. The role prepares bakery and deli items to customer specifications, helps customers discover products, and ensures merchandise is fresh, properly portioned, prepared, packaged, labeled, stocked, and inventoried. The clerk follows food safety, temperature-control, and equipment-use guidelines; monitors inventory and product quality; and reports discrepancies or maintenance needs to management. The position also promotes the company's Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food temperature logs.
Offer product samples, inform customers about specials, recommend products, answer questions, and help customers locate items.
Provide fresh products in the correct portion sizes to prevent shrink.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product freshness and sell-by dates, and take appropriate action when needed.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Monitor inventory and stocking conditions and report inventory or ordering and shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming, appreciative customer environment.
Follow food safety regulations and guidelines and comply with safety procedures.
Identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.