Bakery/Deli Clerk

The Kroger Co.•Denver, CO

About The Position

The Bakery/Deli Clerk prepares and serves bakery and deli products while providing exceptional customer service. The role helps maintain a safe, clean, and welcoming department, supports the department manager in achieving sales and profit goals, and monitors quality assurance standards. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery and deli products based on customers’ needs.
Use bakery and kitchen equipment, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and food processors, according to company guidelines.
Prepare foods according to cooking instructions and food temperature logs.
Measure, prepare, and mix ingredients using recipes, kitchen utensils, and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and report discrepancies.
Report product ordering and shipping discrepancies to the department manager.
Maintain knowledge of store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements.
Maintain knowledge of department products and answer customer questions or make suggestions.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.