Bakery/Deli Clerk

Kroger•Westminster, CO

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager with sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position prepares bakery and deli products to customer specifications, maintains product quality and freshness, and supports department merchandising, inventory, food safety, and equipment upkeep. The clerk helps customers find products, answers questions, recommends items, and works cooperatively with associates and customers in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare items according to customer requests using appropriate bakery equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products and correct portion sizes, or as close as possible to the amount ordered, to help prevent shrink.
Recommend bakery and deli items to customers and answer questions about products sold in the department and store.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Understand the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of department products.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.