Bakery/Deli Clerk

The Kroger Co.•Newnan, GA

About The Position

The Bakery/Deli Clerk helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent customer service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares bakery and deli products according to customer requests, recipes, food temperature logs, and cooking instructions; offers samples and product recommendations; and provides fresh products in appropriate portions. The role also packages, labels, stocks, and inventories merchandise, checks product freshness and dates, maintains case and cooler temperatures and logs, and follows food safety and safety procedures. The clerk answers customer questions, helps customers locate products, reports discrepancies and equipment issues, and works cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend deli and bakery products to customers.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and help customers locate products.
Stay current with present, future, seasonal, and special advertisements.
Maintain knowledge of department products and answer questions or make suggestions.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates.
Make customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.