Bakery/Deli Clerk

The Kroger Co.•Murrells Inlet, SC

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares bakery and deli items to customer specifications, offers samples, explains specials, recommends products, and provides fresh products in appropriate portions. Responsibilities also include preparing, cooking, packaging, labeling, stocking, and inventorying merchandise; checking freshness and sell-by dates; maintaining product and equipment temperatures and logs; and following recipes, cooking instructions, food-safety regulations, and company equipment guidelines. The position requires supporting customers and associates, responding to questions, staying informed about products and promotions, reporting ordering or inventory discrepancies and equipment issues, and following store safety procedures. The clerk must work cooperatively in a fast-paced environment, manage conflict appropriately, handle customer and business information with honesty and integrity, and perform the essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery and deli products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering and shipping discrepancies to the department manager and note inventory discrepancies.
Stay current with present, future, seasonal, and special advertisements and maintain product knowledge.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming customer environment.
Follow food-safety regulations and guidelines and comply with safety procedures.
Identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.