Bakery/Deli Clerk

The Kroger Co.•Rome, GA

14h

About The Position

The Bakery/Deli Clerk provides exceptional customer service and helps create a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, cooks, packages, labels, stocks, and inventories bakery and deli products and ingredients according to recipes, customer requests, food safety rules, and company procedures. The position uses bakery and kitchen equipment, maintains product freshness and appropriate temperatures, monitors inventory, and reports discrepancies or equipment issues. The clerk also assists customers with product questions, recommendations, specials, and product locations, while helping maintain a welcoming department and cooperative workplace.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes to minimize shrink.
Recommend bakery and deli products to customers.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies and inventory discrepancies to management.
Know the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements; maintain product knowledge and answer customer questions.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance as needed.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.